Shipping policy

Shipping Policy

BicyclePartsZA — South African Online Bicycle Parts Specialist

BicyclePartsZA delivers bicycle parts, components, accessories and cycling electronics throughout South Africa.

We aim to provide reliable delivery, transparent shipping costs and clear estimated delivery times to help customers shop with confidence.

1. Delivery Areas

We deliver nationwide across South Africa, including Gauteng, Limpopo, Mpumalanga, North West, Free State, KwaZulu-Natal, Western Cape, Eastern Cape and Northern Cape.

Delivery availability, costs and estimated delivery times may vary depending on your location, selected delivery method and product availability.

BicyclePartsZA operates as an online store. We do not offer walk-in shopping or standard in-person collections.

2. Estimated Delivery Times

We provide estimated delivery information on product pages to help customers understand when to expect their orders.

Fast Delivery: 1–5 Business Days

Applies to selected products available for faster processing and delivery.

Standard Delivery: 5–10 Business Days

Applies to products requiring additional processing or availability arrangements.

The delivery estimate displayed for the individual product or communicated during checkout is the most relevant estimate for your order.

Business days exclude Saturdays, Sundays and South African public holidays.

Delivery times are estimates and not guaranteed arrival dates unless expressly confirmed by BicyclePartsZA.

Actual delivery times may vary due to product availability, payment confirmation, courier operations, delivery location and circumstances beyond our reasonable control.

3. Shipping Methods and Charges

We offer convenient nationwide shipping options.

PUDO Locker-to-Locker Delivery

Standard PUDO locker-to-locker shipping: R59 for eligible parcels.
Customers select an available PUDO collection locker.
Locker availability and parcel size restrictions may apply.
Collection instructions are provided when the parcel is ready.

Door-to-Door Courier Delivery

Door-to-door courier delivery is available to supported South African addresses.

Shipping charges depend on the delivery destination, parcel size, weight and applicable courier rates.

The available delivery options and final shipping charges are displayed during checkout or confirmed before an order is finalised.

4. Free Shipping

BicyclePartsZA offers free shipping on qualifying orders exceeding R1,000.

Free shipping applies to eligible delivery methods and destinations as indicated during checkout.

Any exclusions or additional shipping charges will be shown before payment.

5. Order Processing

Orders are processed after successful payment confirmation.

Some orders may require additional information before processing, including:

Customer contact details
Delivery address or PUDO locker information
Product compatibility confirmation
Order verification

If additional information is required, we will contact the customer using the details provided.

Order processing and delivery estimates may vary according to the individual product.

6. Product Availability

Product availability may change without prior notice.

If an unexpected availability issue affects an order, BicyclePartsZA will contact the customer with an update and explain the available options, which may include a revised delivery estimate, an alternative product, or cancellation and refund where applicable.

Customers will not be required to accept an alternative product without their agreement.

7. Order Tracking

Tracking information will be supplied once the order has been dispatched and tracking becomes available.

Tracking details may be communicated through:

Email
SMS
WhatsApp
Order status page
Courier tracking notification

Tracking information may take some time to become active after dispatch.

8. Customer Delivery Information

Customers are responsible for providing accurate delivery and contact details, including:

Full name
Mobile number
Email address
Delivery address
Suburb, city and postal code
Selected PUDO locker, where applicable

If any information is incorrect, please contact BicyclePartsZA as soon as possible.

We will attempt to assist with corrections, but changes may not always be possible once an order has been dispatched.

9. Delivery Delays

Although we aim to deliver within the estimated timeframe, occasional delays may occur due to:

Courier delays or disruptions
Public holidays
Severe weather
Transport disruptions
Product availability
Operational circumstances
Events beyond our reasonable control

Where a significant delay becomes known, we will provide an update where reasonably possible.

Any customer rights relating to delayed delivery under applicable South African law remain unaffected.

10. Multiple-Product Orders

Products within the same order may have different delivery estimates.

Where necessary, BicyclePartsZA may arrange separate shipments or provide an updated delivery schedule.

We will communicate any additional shipping charges requiring customer approval before proceeding.

11. Failed Delivery and Uncollected Parcels

Customers should ensure that someone is available to receive courier deliveries or that parcels are collected from the selected locker within the courier's collection period.

If a parcel cannot be delivered or is not collected, the courier may arrange another delivery attempt, hold the parcel or return it to the sender.

Additional shipping charges may apply where legally permitted and where failed delivery results from incorrect customer information or failure to collect.

We will communicate the available options before arranging redelivery.

12. Damaged Parcels

If your order arrives damaged, please contact BicyclePartsZA promptly.

Where reasonably possible, provide:

Order number
Photographs of the damaged packaging
Photographs of the affected product
Courier label or tracking information

Please retain the original packaging where possible.

We will assess the issue and assist with an appropriate resolution in accordance with applicable South African consumer law.

13. Lost Parcels

If your parcel appears to be lost during delivery, please contact BicyclePartsZA with your order number and tracking information.

We will investigate the matter with the relevant courier provider.

Where a parcel is confirmed lost, an appropriate remedy, including replacement or refund where required, will be provided in accordance with applicable consumer law.

14. Incorrect or Missing Items

If you receive an incorrect product or an order contains missing items, please contact us promptly.

Include your order number and relevant photographs where available.

We will investigate and arrange an appropriate resolution.

15. Urgent Orders

Customers requiring delivery by a particular date should contact BicyclePartsZA before placing an order.

We can assist with available estimated delivery information.

Specific delivery dates are not guaranteed unless expressly confirmed by BicyclePartsZA.

16. Consumer Rights

Nothing in this Shipping Policy excludes, waives or unlawfully limits any rights or remedies available to customers under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable South African legislation.

Any applicable rights to cancellation, refund, replacement or delivery within a reasonable period remain in effect.