Privacy policy
BicyclePartsZA — Privacy Policy
BicyclePartsZA is a South African online bicycle parts specialist. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, contact us or use our services.
By using the BicyclePartsZA online store, you acknowledge this Privacy Policy.
Information We May Collect
We may collect the following categories of personal information:
- Name
- Email address
- Mobile number
- Billing information
- Delivery address and information
- Order information and history
- Account information
- Product enquiries
- Parts Request information
- Compatibility information and correspondence
- Communications sent to us via WhatsApp, email or other channels
- Website and device information
- Cookies and similar technology data
- Other information reasonably required to process your order or provide customer support
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Process or facilitate payments
- Arrange delivery
- Provide tracking information
- Communicate with you about your order
- Provide customer service and support
- Provide Compatibility Assistance
- Respond to Parts Requests
- Respond to Bulk & Supply enquiries
- Prevent fraud and misuse
- Operate and improve our online store
- Maintain appropriate business records
- Comply with legal obligations
- Send marketing communications where legally permitted
Shopify
The BicyclePartsZA online store operates using Shopify. Information collected through our store may be processed through Shopify and related technology as necessary to operate the online store, checkout, customer accounts and order management. For more information, please refer to Shopify's Privacy Policy at shopify.com/legal/privacy.
Payment Providers
Payments may be processed through third-party payment providers. BicyclePartsZA does not store complete card or banking information where payments are handled securely by those providers. Please refer to your payment provider's privacy policy for further information.
Couriers and Delivery Providers
Information reasonably necessary to complete delivery may be shared with courier or delivery service providers. This may include your name, mobile number, email address, delivery address, collection or locker information where applicable, and other information reasonably required to complete delivery.
Service Providers
BicyclePartsZA may use appropriate third-party service providers to assist with website operation, payments, delivery, communications, analytics, security, customer support and marketing where applicable. Information is shared with service providers only to the extent reasonably necessary to provide those services or comply with legal obligations.
WhatsApp and Email
When you contact BicyclePartsZA via WhatsApp or email, the information you provide may be processed to respond to your enquiry, assist with products, provide Compatibility Assistance, process Parts Requests or provide order support.
Cookies and Analytics
Our website may use cookies and similar technologies for purposes including operating the store, remembering your preferences, understanding website usage, improving performance, security, analytics and relevant marketing where permitted. You may be able to manage cookie preferences through your browser settings.
Marketing
BicyclePartsZA may send marketing communications where legally permitted. You may unsubscribe or opt out of direct marketing communications at any time by contacting us or using any unsubscribe option provided. Necessary transactional communications relating to your orders or customer-service requests may still be sent.
Sharing Personal Information
BicyclePartsZA does not sell your personal information. We may share information where reasonably necessary with service providers, payment providers, couriers, technology providers, professional advisers or authorities where required or permitted by applicable law.
Cross-Border Processing
Some technology or service providers used by BicyclePartsZA may process information outside South Africa. Where this occurs, applicable data-protection requirements will be considered where relevant.
Information Security
BicyclePartsZA takes reasonable measures appropriate to our operations to help protect your personal information. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Information Retention
Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, order and customer service requirements, appropriate business records, fraud prevention, dispute resolution, and legal and regulatory obligations.
Your Privacy Rights
Subject to applicable law, including the Protection of Personal Information Act (POPIA), you may have rights relating to your personal information, including requesting access, requesting correction, objecting to certain processing, requesting deletion where applicable and withdrawing applicable consent. Some information may need to be retained where required or permitted by law. To exercise your rights, please contact us.
Contact BicyclePartsZA
BicyclePartsZA South African Online Bicycle Parts Specialist Pretoria, South Africa
Email: Bicyclepartsza@gmail.com Phone: 064 513 0821 Website: bicyclepartsza.co.za
BicyclePartsZA — South African Bicycle Parts Specialist